If you have a problem
Contact us immediately and we will resolve the issue. If an item is faulty we will usually ask you to return the item to us.
If we have sent you the wrong item we will replace it with the correct item and ask you to send the incorrect item back to us.
Please notify us about an incorrect delivery within 3 days.
If you change your mind
Unopened items can be fully refunded up to 14 days from delivery, with reduced refunds for older orders. You'll need to pay postage if your items aren't faulty, this helps us keep costs and website prices down. Returns must arrive back to us within 14 days of your request or the agreement may be affected.
Cancelling an order we haven't shipped yet? Let us know asap on 07913 369109 or email firstname.lastname@example.org if it's outside office hours.
Refunds when changing your mind
- Up to 14 days from receiving your order: Full refund
- 15-30 days: Refund minus a 20% restocking fee
- 30+ days: No Refund. Get in touch and we'll see what we can do
What we can't refund if you change your mind
- Open items, even if it's just the outer blister pack
- Orders received over 30 days ago
- Optional delivery upgrades that were fulfilled (e.g. next day courier)
Shop Opening times: Monday to Friday, 9am - 4pm
Items are normally dispatched with the Royal Mail. Delivery usually takes 1-2 days but can take up to 5 days during busy periods.
Free Delivery on all orders over £50.
Flat Rate charge of £1.99 on all orders under £20 and £3.45 on orders between £20.01 and £49.99
Shipping to selected European destinations from £15.99
Shipping to USA from £19.99
When will my order be dispatched?
Order before 4pm, Monday to Friday, and we usually post your order the same day. Any orders after 4pm will usually be posted next business day.
We do not dispatch orders on bank holidays.
Highlands & Islands
Deliveries may take an extra 2-3 days to arrive.